Job Description

• Troubleshoot and provide resolution/work around for incidents raised by application users
• Provide users with assistance in problem determination and resolution; escalate problems as specified by the Service Levels
• Participate On-Call support beyond business hours on rotation, for priority 1 issues as necessary
• Coordinate with Level 3 support team for the issues requiring code changes.
• Experience in Deposit Management, Business Partner, Branch Operations, Collateral Management, Cash Management.
• Total Experience: 3- 10 years